Incorporating Disaster Recovery into Your Service Management System

Wednesday, March 29 | 8:15AM–9:05AM | Room 555
Session Type: Breakout Session
Delivery Format: Standard Presentation
In the event of a disaster, having all of your applications, equipment, and systems back online is key in the continuation of servicing your customers. In this session, we will detail how to incorporate disaster recovery planning into your service management system, highlighting linking applications to servers and the steps needed to return to normal business operations after a disaster. Using your service management application can keep all tasks, personnel, and initiatives in sync while returning to normal business operations.

Outcomes: Determine critical business applications and systems to restore after a disaster * Incorporate steps needed to restore these applications after a disaster into your service management system * Learn how to link the selected applications and systems into daily operations


  • Jeff Battaglino

Resources & Downloads

  • Incorporating Disaster Recovery into Your Service Management System_slides

    782 KB, pdf - Updated on 1/27/2024