Higher education is going through some dramatic shifts in its business, which in many cases is directly affecting the customer support model. As managers in our university's IT department, we have experienced these changes firsthand. We plan to describe how our university is transforming into a customer-focused institution and how this has changed our department and our culture. We will share what this has meant for our staff and how it has affected managing our teams. There will be time to hear from others about how they are responding to their organizational changes.
Outcomes: Explore how different organizations manage change * Discuss different strategies to navigate through change * Recognize opportunities for positive change in your own departments