Measuring Information Service Outcomes (MISO) at Wesleyan University

Wesleyan University has been conducting the MISO (Measuring Information Service Outcomes) survey biannually since spring 2012. In the survey, faculty, staff, and students are asked to rate a myriad of IT and library services in terms of importance and perceived quality. In the summer following each survey, IT and the library sponsor a student to attend an intensive summer apprenticeship program conducted by Wesleyan's Quantitative Analysis Center (see www.wesleyan.edu/qac/). This year's analyses include comparisons with prior years to analyze trends and benchmarking against peer institutions to see how Wesleyan stacks up. Join us for the details!

Outcomes: Learn ways to analyze, visualize, edit, and communicate MISO survey results * Learn data-analysis techniques that can be used to make policy decisions about library and IT services * Explore ways to evaluate longitudinal and interinstitutional analyses and how to communicate survey conclusions to constituent groups