Ticketing and PPM Project Management Methods for Small/Medium-Sized Institutions

Tuesday, March 28 | 11:30AM–12:20PM | Room 553
Session Type: Breakout Session
Delivery Format: Standard Presentation
At Manhattan College, we perform multiple campus technology upgrades yearly. To manage the variety of resources involved, a tool like TeamDynamix is essential. Using the TeamDynamix Card Wall and custom desktop dashboards enables us to meet project deadlines and exceed expectations. In this presentation, we will look behind the scenes at how our operations team uses the Project Card Wall and how our client services team uses custom desktop dashboards to manage projects.

Outcomes: Discover that there is no one-size-fits-all project management solution * Learn how to more efficiently execute project management in an academic environment * Discern that some projects are better managed with PPM tools and others with ITSM tools


  • Rich Musal

    Director of Client Services & Operations, ITS, Manhattan College
  • Greg Quaglieni

    IT Support Specialist II of Operations, Manhattan College