In this session, Bryant University will demonstrate how—with the right guidance and training—student workers can become an essential and integrated component of the support services team. We will show how we recruit, select, train, and mentor student employees to provide essential support services to the faculty, staff, and student communities. Through a carefully constructed formal program, we have molded our student staff into confident experts who can provide assistance across the gamut from answering software questions through actual hardware repair.
Outcomes: Gain a deep appreciation of how students, with the proper "care and feeding," can become an integral part of a school's IT program * Learn the skills needed to build an overall strategy for the student employee life cycle * Participants see how to take that strategy and turn it into a day-to-day working plan that will improve student's on-the-job skills, and build ideas of responsibility, reliability and team work.
Lead IT Support Specialist, Bryant University
Academic Systems Technician, Bryant University
Director of Technology and Innovation, Bryant University