Building Trust Through IT Service Cost Transparency

Wednesday, March 20 | 9:30AM–10:15AM ET | Room 552
Session Type: Breakout Session
Delivery Format: Interactive Presentation
How does an IT organization determine the cost of its services? How does service cost intelligence help with strategic, portfolio, and project planning? Does transparency of IT service costs increase trust of IT by campus leadership? Is IT service costing worth the time and effort? In 2018, the centralized IT organization for the seven campuses of the University of Maine System undertook an IT service costing project to answer these questions. We will share our experience, the hurdles we encountered, our methods, and an overview of findings to help you determine if IT service costing is a viable opportunity for your campus.

Outcomes: Learn about IT service costing and the opportunities it offers for relationship building and IT strategy and planning * Discern the factors in designing a service costing model and how they interact * Understand the basic prerequisites, activities, tools, and costs involved in completing an IT service costing project


  • Michael Cyr

    Director, Architecture & Service Management, University of Maine System
  • John Forker

    Chief Information Security Officer, University of Maine System

Resources & Downloads

  • Building Trust Through IT Service Cost Transparency

    Updated on 11/26/2019