Models for Analyzing and Enhancing Multimedia Services
Models for Analyzing and Enhancing Multimedia Services
Wednesday, March 20, 2019 | 9:30AM–10:15AM ET | Room 554
Session Type:
Breakout Session
Delivery Format:
Interactive Presentation
In this presentation, we will share our understanding of what makes multimedia and classroom technology service delivery successful. Our mixed methods approach to analyzing multimedia service delivery yields broadly applicable recommendations for designing a sustainable service model at your institution. We will frame the results of our study with repeatable practices for assessing your own service and planning for its future.
Outcomes: Understand the challenges of providing multimedia services on a small college campus * Explore a repeatable method for assessing and updating an IT service * Learn strategies for optimizing multimedia services on your campus
Presenters
Dave Consiglio
Director of Assessment & Learning Spaces / Director of MISO Survey, Bryn Mawr College
Melissa Cresswell
Senior Project Director, Workday Implementation, Bryn Mawr College
Katie Feno
Interim Director for Client Engagement & Planning, Bryn Mawr College
Resources & Downloads
Models for Analyzing and Enhancing Multimedia Services slide deck