Models for Analyzing and Enhancing Multimedia Services

Wednesday, March 20 | 9:30AM–10:15AM ET | Room 554
Session Type: Breakout Session
Delivery Format: Interactive Presentation
In this presentation, we will share our understanding of what makes multimedia and classroom technology service delivery successful. Our mixed methods approach to analyzing multimedia service delivery yields broadly applicable recommendations for designing a sustainable service model at your institution. We will frame the results of our study with repeatable practices for assessing your own service and planning for its future.

Outcomes: Understand the challenges of providing multimedia services on a small college campus * Explore a repeatable method for assessing and updating an IT service * Learn strategies for optimizing multimedia services on your campus


  • Dave Consiglio

    Director of Assessment & Learning Spaces / Director of MISO Survey, Bryn Mawr College
  • Melissa Kramer Cresswell

    Director of Client Engagement and Planning, Bryn Mawr College
  • Katie Surkin

    Senior Manager for Client Relationships & Support, Bryn Mawr College

Resources & Downloads

  • Models for Analyzing and Enhancing Multimedia Services slide deck

    Updated on 11/26/2019