Zach Bardesco
IT Professional Sr.,
University of Vermont
Student Technicians: Our Help Desk Success Story
Tuesday, March 19, 2019 | 2:45PM–4:15PM ET | West Prefunction- Poster13
Session Type:
Poster Session
Delivery Format:
Poster Session
Student employees are a valuable addition to any department; however, they are often underutilized and lack opportunities to gain the knowledge and skills needed to become an integral component of the team. Learn how we (the University of Vermont) crafted our help desk services and “success framework” to unlock the full resource potential of student technicians.
Outcomes: Learn how to incorporate student technicians in your help desk services* Learn how to create a training program to achieve a knowledgeable and capable student technician staff * Learn how to develop a training hierarchy to promote skill growth and allow techs to take on additional responsibilities
Outcomes: Learn how to incorporate student technicians in your help desk services* Learn how to create a training program to achieve a knowledgeable and capable student technician staff * Learn how to develop a training hierarchy to promote skill growth and allow techs to take on additional responsibilities
