The Spartan Method of User Support

Wednesday, March 20 | 1:00PM–1:45PM ET | Room 554
Session Type: Breakout Session
Delivery Format: Interactive Presentation
The onslaught of technology issues may seem insurmountable because of a lack of resources, but your technology department can mount a successful support effort by taking lessons from the Spartans. Applying the idea that a few can appear to have the same impact as many, we will discuss how to create a support experience of 300 technicians with only a few people behind the scenes through proper staging of information in a thoughtful, purposeful manner while still offering the traditional methods of support.

Outcomes: Consider what resources you have and learn how to apply those wisely * Learn how to create a big effort from a few hands, support many with only a few * Be able to apply our lessons within your own department

Presenters

  • Bruce Sarte

    Director of Information Technology, Cedar Crest College

Resources & Downloads

  • The Spartan Method of User Support

    Updated on 7/21/2024