Using Service Desk for IT Incident Management

The University of Maine System recently implemented Jira Service Desk as their IT Incident Management and Service Request platform. Join the key members of the project team as they share lessons learned from highs and lows of this initiative. This session will cover both the organizational hurdles that come with consolidating and moving to a new IT ticketing system, as well as the specific benefits and challenges to using Jira Service Desk as that tool.

Outcomes: Learn about the pros and cons of using Jira Service Desk as your IT ticketing system * Understand the challenges you might face in taking on a similar project * Identify the steps needed to deploy a new ticketing system in your organization