Keep Talking and We Might Get Through This

On Demand
Session Type: Virtual
Delivery Format: On Demand
Do you or your staff provide end users with over-the-phone "mission critical" support? Introducing (perhaps) the game Keep Talking and Nobody Explodes. This game challenges the players to articulate complex systems and conditions in a time-sensitive way while prioritizing response resources without having to see the whole picture.

Outcomes: Be able to perform best-practice support even under demanding conditions * Be able to relate to end users that call service desks * Review current support training programs to a determine if over-the-phone support can handle anything that you have thrown at you


  • Greg April

    Director, Audio Visual Services, Endicott College