Making a Student-Run Help Desk a Viable, Cost-Effective IT Solution

Hiring and retaining qualified IT staff and providing timely user support are top priorities, but money is tight and demand fluctuates dramatically. At Manhattan College, we've solved this problem with a 90% student-run IT help desk, which cuts costs and gives valuable learning experiences to students.

Outcomes: Identify critical platforms and infrastructure needs for a student-run IT service desk * Learn how to establish management structure and training plan for optimal success * Identify data needed before, during, and after implementation to measure success and justify initial investment