Attracting and Retaining Student Talent in Technology Support

Competition for talented student workers is high and technology support managers are often limited in what they can offer for direct compensation. In this session, we will present strategies for attracting talented students, developing talent among current student workers, and retraining talent, along with the results of implementing these strategies in multiple institutions. Specific strategies covered will include creating and delivering IT support curriculum, gamification in the student worker experience, micro-credentials and badging student worker knowledge, and alternative methods for incentivizing student workers.