Humanizing the Design Process: How to Support Faculty Designing Large-Enrollment Online Courses

Wednesday, March 16 | 11:15AM–12:00PM ET | Room 552
Session Type: Breakout Session
Delivery Format: Presentation or Panel Session

This interactive session highlights the effectiveness of centering faculty voices as a guide to create high-impact large-enrollment online courses. We discuss our core values for online learning on human-centeredness as an effective strategy to overcome emotional and procedural barriers in designing and developing complex asynchronous learning experiences. Using the empathy framework (Kouprie & Visser, 2009), we discuss our process of immersing ourselves in using faculty-centered vocabulary and heuristics, and connecting their minds to evidence-based design considerations. This interactive session invites participants to examine factors that build lasting relationships with faculty during the pandemic and progress efficiently through a short development time frame. Participants will engage in structured peer discussions and reflection, and brainstorm ways in which faculty support endeavors can be humanized. They will also take away adaptable templates and worksheets for immediate use during faculty consultations.


  • Haejung Chung

    Senior Learning Designer, Harvard University
  • Patrice Prusko

    Director, Learning Design, Technology, Media, Harvard University

Resources & Downloads

  • Wed_HumanizingDesign_Presentation

    Updated on 3/15/2022
  • CourseDevTimelineRoles

    Updated on 3/15/2022
  • WedHumanizingDesignHandoutOnlineTeachingWorkbook

    Updated on 3/15/2022