Keep Talking and We Might Get through This

An interactive demonstration of the game, Keep Talking and Nobody Explodes, that has been used as a remote support training tool for teams that have a high volume of support calls. This game challenges the players to articulate complex systems and conditions in a time-sensitive way while prioritizing response resources. The game simulates an end user with an AV system not working just before a major presentation (player with the bomb) and the technical support staff at the service desk (the players with the manual). Technical shorthand, though common in service desks, will not exist because the information will be so new to all of the players. The random nature of each round makes sure that any support tech on your team will be just as unfamiliar with the problem as any off-the-screen end user.