Looking at Technology and Library Services through a DEI Lens: Results from 96 Institutions

Diversity, equity, and inclusion matter within our IT and library organizations, to our institutions, and in society at large. Yet many of our organizations struggle to answer some of the most basic questions around DEI. This study analyzed over 20,000 responses collected between 2018 and 2020 from undergraduates at 96 institutions, attempting to understand whether students of color are experiencing IT and library services in fundamentally different ways than their white peers. In this session, presenters will use survey data to answer questions centered around IT and library services’ contribution to institutional efforts toward diversity, equity, and inclusion. Are our services addressing the needs expressed by students of color? The presenters will take the attendees through the surprising findings and leave ample time for interactive discussions of the many questions that will certainly arise. Come join your colleagues in considering the findings of this study and their implications regarding the impact of key IT and library services on DEI initiatives.