Continuous Improvement Built on Incident Management

Tuesday, May 05 | 5:30PM–6:30PM | Minneapolis Grand Ballroom Salon G, Third Floor
Session Type: Professional Development
We hear and read about information security incidents in the daily news. Such situations are best prevented. They are difficult for all involved and can represent a significant drain on resources. Thoughtful program design, effective triage, timely decision making, and effective communications are required, but the potential opportunity for continuous improvement is sometimes overlooked. This session will explore these topics and discuss opportunities for continuous improvement of an incident management program. Feedback resulting in a more effective information security program and more effective controls is among the many possible opportunities presented by a comprehensive incident management program.

OUTCOMES: Learn a wide variety of new incident management program components * Understand the value of designing and provisioning such program components before an incident * Understand how to leverage incidents to improve information security program components


  • Kevin Lanning

    Chief Information Security Officer, University of North Carolina at Chapel Hill