EDUCAUSE Symposium | How Institutions Are Deploying AI Agents to Transform IT Services, Operations, and Decision-Making: February

February 22 and 24, 2027 | 12:00 noon–3:30 p.m. ET
Online

Event Description

AI agents are moving from experimentation to production, creating new opportunities to improve IT services, automate enterprise workflows, strengthen cybersecurity, and support institutional operations.

This Symposium brings together higher education professionals who have deployed AI agents to share what they built, why they built it, and what they learned along the way. Through practical case studies spanning enterprise systems, IT operations, cybersecurity, and campus services, participants will explore real implementations, measurable outcomes, and the decisions that shaped each deployment. The Symposium concludes with an examination of how institutions are building enterprise AI platforms and governing AI agents at scale, providing attendees with practical strategies they can adapt within their own IT organizations.

Learning Outcomes

  • Identify practical opportunities to deploy AI agents across IT systems.
  • Evaluate multi-layer considerations such as infrastructure and stakeholders for implementing AI agents within existing technology environments.
  • Analyze lessons learned from higher education institutions that have successfully deployed AI agents in various settings.
  • Assess strategies for scaling from individual AI agent deployments to an enterprise AI platform.
  • Develop actionable next steps for planning, implementing, and governing AI agents within your own IT organizations.

Symposium Highlights

  • icon: lightbulb with a brain in it

    Gain Valuable Insights from Engaging Sessions Designed for Practical Application

  • icon: world with three silhouettes connected around it

    Connect with Your Higher Ed Community

  • icon: clipboard with game plan

    Be Inspired to Act with Strategies You Can Apply on Your Campus

Symposium Program Committee

This symposium is informed, planned, and organized by an engaged, passionate, and experienced team of higher education professionals. Thank you to the program committee!