Webinar | Leverage Contact Center SaaS to Power a Hybrid Student Experience
This webinar is a part of the EDUCAUSE Industry & Campus Solutions series.
The idea of a contact center might paint the picture of rows of monitors with headsets bobbing behind them, but in higher education, that picture is very different. The benefits to institutions leveraging contact center technology are well understood: from the IT help desk to enrollment and maintenance, to driving annual fund raising or ticket sales. These applications represent a few of the uses of contact center technology. The issue is that many, if not all, have been deployed in isolation for specific purposes.
In this session you will learn how Cisco is working with higher education leaders to evolve the SaaS Contact Center to assist hybrid-centric colleges and universities in bringing these capabilities together. The result is a lower TCO than ever before with better outcomes. Delivering a 360-degree student experience means building the right communications and practices needed to fully take advantage of what hybrid contact center technology can provide.
- Bring together all modes from ACD to sophisticated call routing
- Move from voice to web to conversational AI more easily
- Enhance student, teacher, and administration experiences
- Lower your total TCO
VoIP Technologist, University of Wisconsin-Madison
Chris LewisSales Specialist, Cisco Systems Inc
Neal TilleyEducation Advisor, Cisco Systems Inc
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