Tuesday, September 21 | 1:00PM–2:00PM ET | Online

Webinar | Leverage Contact Center SaaS to Power a Hybrid Student Experience

This webinar is a part of the EDUCAUSE Industry & Campus Solutions series.

The idea of a contact center might paint the picture of rows of monitors with headsets bobbing behind them, but in higher education, that picture is very different. The benefits to institutions leveraging contact center technology are well understood: from the IT help desk to enrollment and maintenance, to driving annual fund raising or ticket sales. These applications represent a few of the uses of contact center technology. The issue is that many, if not all, have been deployed in isolation for specific purposes.

In this session you will learn how Cisco is working with higher education leaders to evolve the SaaS Contact Center to assist hybrid-centric colleges and universities in bringing these capabilities together. The result is a lower TCO than ever before with better outcomes. Delivering a 360-degree student experience means building the right communications and practices needed to fully take advantage of what hybrid contact center technology can provide.

Outcomes

  • Bring together all modes from ACD to sophisticated call routing
  • Move from voice to web to conversational AI more easily
  • Enhance student, teacher, and administration experiences
  • Lower your total TCO

Additional Resources

Cisco Contact Center

Presenters

  • Elizabeth Curran

    VoIP Technologist, University of Wisconsin-Madison
  • Neal Tilley

    Education Advisor, Cisco Systems Inc

Accessibility

EDUCAUSE strives to make its conferences and events accessible for all registrants. Live closed captioning and a downloadable transcript will be made available for this event. We've worked to provide resources that are accessible to as many people as possible, and if you encounter any issues while attending our events, please use the Contact Us web page to request assistance.