Tuesday, August 22 | 12:00PM–1:00PM ET | Online

Webinar | Showcase Webinar: SaaS, ERP, and CRM: An Alphabet Soup of Opportunity

The utility of today's enterprise applications can move beyond administrative efficiency to contribute directly to supporting the institutional missions and advancing the business model. Taking full advantage of today’s enterprise applications involves cross-institutional change management efforts that empower stakeholders to improve policies and processes while enabling progress on institutional goals.

Attend this webinar to learn about the change management strategies and lessons learned for implementing successful enterprise applications at higher education institutions.

This session is aligned with the 2023 EDUCAUSE Showcase Series and Top 10 IT Issue #10.


At the conclusion of this session, attendees will:

  • Understand the role of ERPs in supporting the institutional mission.
  • Explore change management strategies for collaborating across the institution to implement new ERP solutions.
  • Discuss management strategies for enabling staff to evolve and change as enterprise systems transform.

Additional Resources

Read about the Top 10 IT Issues here.

Visit the EDUCAUSE Showcase SaaS, ERP, and CRM: An Alphabet Soup of Opportunity for more resources.


  • Jeff Elliott

    Director of Product Management, Jenzabar Inc
  • Rebecca Joffrey

    Technology Innovation Officer, Cornell University
  • Douglas Little

    Interim Chief Information Officer, Georgetown University
  • Carrie Shumaker

    Chief Information and Strategy Officer, University of Michigan-Dearborn
  • Sophie White

    Showcase Program Manager, EDUCAUSE

Resources & Downloads

  • Slides

    3 MB, pdf - Updated on 1/22/2024
  • Transcript

    133 KB, pdf - Updated on 1/22/2024
  • Recording

    Updated on 8/24/2023

Full access to this content is reserved for EDUCAUSE members.

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Inclusion and Accessibility

EDUCAUSE strives to hold meetings, conferences, and other professional events where all attendees feel welcome and barriers of any type do not exclude people from attending or participating. EDUCAUSE recognizes that long-term and lasting progress on this front will require time, sustained effort, and the cumulative impact of incremental and individual actions.

EDUCAUSE automatically provides real-time AI captioning and downloadable transcripts for all online events. Many online events utilize breakout rooms to enable small group interaction and learning and AI captioning is not available in breakout rooms at this time. To request an accommodation and/or services, please send an email to [email protected] or call (303) 449-4430 for assistance.