Tuesday, September 19 | 3:00PM–4:00PM ET | Online

Webinar | Showcase Webinar: Smooth Sailing for the Student Experience

Over the past few decades, we have all grown used to a world of on-demand services. While efforts to provide frictionless student experiences in higher education lag far behind many consumer-level experiences, we have the opportunity to create a student-centered learning environment that provides a plethora of information and learning opportunities through mobile-friendly services.

Investing in technology systems and talent that support students' seamless access to resources, when and where desired, can improve the ability to attract, motivate, and retain students, as well as help students earn desired credentials more efficiently and affordably. Coupling technology with quality teaching staff can thus enhance a student's academic success. Doing so requires faculty and IT staff who are knowledgeable about the use of technology for teaching and learning.

Attend this webinar to participate in the latest discussions about building a frictionless student experience through technology innovation and cross-campus collaboration. You’ll hear from leaders in the EDUCAUSE community as they share thoughts and case studies, and make sure to bring your questions!

This session is aligned with the 2023 EDUCAUSE Showcase Series and Top 10 IT Issue #4.


At the conclusion of this session, attendees will:

  • Explore approaches to the student journey that support diverse academic, social, and personal needs.
  • Identify opportunities to work collaboratively and creatively across the institution to re-architect the student experience.
  • Consider how data can be used to create reliable, personalized, and compelling experiences for students.
  • Explore strategies for working with faculty and IT staff to integrate innovative technology practices into teaching and learning.

Additional Resources

Read about the Top 10 IT Issues here.

Visit the Smooth Sailing for the Student Experience Showcase for more resources.


  • Kim Arnold

    Director, Learning Analytics Center of Excellence, University of Wisconsin-Madison
  • Dave Marshall

    President, Mongoose
  • Tolulope (Tolu) Noah

    Instructional Learning Spaces Coordinator, California State University, Long Beach
  • Wade Weichel

    Sr Dir, Product Management and Strategy, Anthology
  • Sophie White

    Showcase Program Manager, EDUCAUSE

Resources & Downloads

  • Slides

    1 MB, pdf - Updated on 1/22/2024
  • Recording

    Updated on 9/19/2023

Full access to this content is reserved for EDUCAUSE members.

To access the full content login now or learn more about EDUCAUSE membership.

Inclusion and Accessibility

EDUCAUSE strives to hold meetings, conferences, and other professional events where all attendees feel welcome and barriers of any type do not exclude people from attending or participating. EDUCAUSE recognizes that long-term and lasting progress on this front will require time, sustained effort, and the cumulative impact of incremental and individual actions.

EDUCAUSE automatically provides real-time AI captioning and downloadable transcripts for all online events. Many online events utilize breakout rooms to enable small group interaction and learning and AI captioning is not available in breakout rooms at this time. To request an accommodation and/or services, please send an email to [email protected] or call (303) 449-4430 for assistance.