Square One: A Prescription for Operational Excellence

Wednesday, November 07 | 11:30AM–12:20PM | Meeting Room 401
Session Type: E12

Are you concerned about your IT organization's credibility slipping due to service-impacting events? This session will provide you with a specific plan to address availability issues at your institution based on proven industry standard techniques that will give you repeatable success in achieving operational excellence.


  • Robert Howard

    AVP/DCIO, University of Alabama at Birmingham

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