EDUCAUSE Annual Conference 2015
Proceedings
Seminar 06A - Building and Improving IT Service Change Management (separate registration is required)

Seminar 06A - Building and Improving IT Service Change Management (separate registration is required)

IT service change management is the driving process of IT service management. But translating ITIL's guidance into action can be politically challenging and costly to implement. In this important seminar, we will discuss ways in which change management can be implemented or improved on, drawing from ITIL guidance, real-world experience, and participants' experiences.

OUTCOMES: Identify techniques to minimize resistance to change management * Explore process triggers (i.e., what is a change and when a change is raised) * Pinpoint tricks and techniques to improve your change management processes