Federated IT: Aligning IT Service Providers across Campus through an IT Operating Model

Wednesday, October 23, 2024 | 4:00PM–4:45PM CT | EDUCAUSE Commons, Posters Plus
Session Type: Poster Session
Delivery Format: Poster Session
We are facing a common story: we have a new university president, increasing budget pressure, a growing cybersecurity workload, and new strategic initiatives expecting more from IT. This session will share how we are using an aspirational IT Operating model to enable federated IT at NYU, including aligning the community through new governance, shared IT Service Provider responsibilities, and service category maturation.

Presenters

  • Michael Warden

    Assoc VP - Global Service Management & User Success, New York University

  • Don Welch

    VP for IT and Global University CIO, New York University