Bob Black
Director, IT Process and Planning,
Miami University
Measure What You Manage
Thursday, October 24, 2024 | 8:30AM–9:15AM CT | Meeting Room 302B, Third Level
Session Type:
Breakout Session
Delivery Format:
Public Meet-Up or Open House
As organizations seek to be more data driven in their decision-making, the amount of data available feels overwhelming. The ITSM Community Group has prepared a starter technical paper to help along your journey. The information from a series of webinars has been curated by a group of service management data nerds to publish our first ITSM Metrics and Dashboards technical paper. This paper outlines how to get started, how to advance the maturity of your ITSM metrics using a crawl, walk, run approach, which metrics to include along the way, and how to overcome the obstacles we anticipate you will encounter along the way.