Optimizing Excellence: Enhancing Service Management in Georgia Public Institutions

This presentation delves into the critical realm of service management within public institutes of higher education, aiming to optimize operational excellence and elevate the overall quality of service provision. By examining the unique challenges and opportunities inherent in managing services within colleges and universities, this session explores strategies for enhancing efficiency, effectiveness, and stakeholder satisfaction. We will explore the maturity and processes of several Georgia institutions, discussing best practices and approaches for both large and small schools. Attendees will gain valuable perspectives on how to navigate the intricate landscape of service management in higher education institutions.