Online Course | Understanding and Improving Your Student Experience

Part 1: August 7, 2019 | 1:00–2:30 p.m. ET
Part 2: August 14, 2019 | 1:00–2:30 p.m. ET
Part 3: August 21, 2019 | 1:00–2:30 p.m. ET

Overview

Colleges and universities are trying to better analyze, improve, and compete on student experience. But it’s not well defined, and it’s typically measured (if at all) through separate student surveys with low response rates that aren't readily acted upon and that aren't holistic across all the touchpoints for students, including academic programs, support services, technology, facilities, and community.

How can leaders in student affairs, academic affairs, and technology clearly define student experience and their goals, leverage qualitative and quantitative data to effectively analyze their student experience, and take action to sustain and continuously improve it? How can they change their spaces, student services, technology, organizational structure, and business processes to do so?

In this interactive course, participants will answer these questions through readings, presentations, discussions, and hands-on work—both in class and between sessions—with tools used to design student experiences.

Learning Objectives

During this course, participants will:

  • Explore the definition and assessment of student experience
  • Relate student experience to institutional goals and context
  • Identify ways to improve the student experience at your institution
  • Predict potential implementation obstacles and ways to address them

NOTE: Between course segments, you will be asked to complete assignments that support the learning objectives stated below, and you will receive feedback and constructive critique from course facilitators on how to improve and shape your work.

Facilitator

Elliot Felix Elliot Felix, Founder and CEO, brightspot strategy

Felix founded and leads brightspot, a higher education strategy consultancy that improve the student experience by transforming spaces, services, and staffing together. Together with their clients, brightspot increases student success, improves research support, and enables staff productivity while making institutions more efficient and effective. Felix is an accomplished strategist, facilitator, and sense-maker who has helped transform over 80 colleges and universities.