Learning Experience

The Learning Lab experience is supported by both asynchronous and synchronous components. Each Learning Lab sequence includes a set of resources, an asynchronous discussion, and an interactive live session, all of which culminate in the development of a project or application to apply learning to local and specific contexts in support of the learning objectives.


Welcome Session

August 11, 2022, 12:00–1:00 p.m. ET

This is a live session to learn the details of the Learning Lab, the Canvas site, and expectations for the microcredential. There will also be time to get to know your fellow Lab partners and facilitator.

Learning Cycle 1: User Personas and Defining Audience

August 16, 2022, 12:00–1:30 p.m. ET

Early in a creative process it's easy to begin with different assumptions about who will actually benefit from our work. Designers develop user personas to find consensus when developing websites or new products that help focus their imagined solutions on actual users. We'll hear from a range of creators and storytellers to help sharpen our focus on the learning audience.

Learning Cycle 2: Journey Mapping to Discover Empathy

August 23, 2022, 12:00–1:30 p.m. ET

Designers have developed tools like journey maps to make a user's experience in using a tool or completing a process more tangible. They combine detailed observations and research with imagining alternative approaches to focus on how it feels to be a new user. We'll hear from designers and developers about the role of empathy in creating something new.

Review and Reflect Session

August 30, 2022, 12:00–1:30 p.m. ET

The Learning Lab will conclude with an application or implementation project (described below) and a closing live session to review and process the learning from the lab.

Lab Implementation Project

Before our final session, participants will develop a proposal to integrate a tool or insight from the Learning Lab into their own leadership or participation in creative teams. These proposals will benefit from feedback from others but will emphasize actionable connections to each of our own contexts and job descriptions.