Learning Lab | Designing a Collaborative Instructional Technology Support Model

Part 1: June 6 | 3:00–4:00 p.m.ET
Part 2: June 8 | 3:00–4:30 p.m. ET
Part 3: June 15 | 3:00–4:30 p.m. ET
Part 4: June 22 | 3:00–4:30 p.m. ET


Faculty need different kinds of instructional technology support—instructional design, content development, technology support, training, and assessment, to name a few. They shouldn’t go to one place for help only to find out they’re in the wrong place and be sent somewhere else (digitally or physically), and staff shouldn’t provide help in silos or duplicate what other units are doing.

How can academic service providers collaborate to offer the right instructional technology support services, in the right place, at the right time, in the right way? In this Learning Lab, instructional technologists, instructional designers, librarians, learning space managers, learning analysts, and other instructional technology staff will answer these questions using an open-access tool called the Service Center Canvas. The lab will actively engage participants with a studio-based pedagogy, allowing them to learn from each other, try things out, and get feedback along the way.

Learning Outcomes:

NOTE: You will be asked to complete assignments in between the Learning Lab segments that support the learning outcomes stated below. You will receive feedback and constructive critique from course facilitators.

  • Explore the factors that influence how instructional technology support services are offered in higher education
  • Answer critical questions about how your instructional technology support services should be delivered relative to broader trends and institutional goals
  • Experiment with ways to prototype new services and/or new ways of delivering them
  • Identify potential implementation obstacles and ways to address them

Target Audience

Instructional technologists, instructional designers, librarians, learning space managers, and learning analytics, and other instructional technology staff


Elliot Felix Elliot Felix, Founder and CEO, brightspot strategy