From Words to Knowledgebase: Communicating Effectively with Your Users

Wednesday, February 12, 2014 | 10:15AM–11:15AM | Oregon Ballroom Salon I
Session Type: Professional Development

Does writing for a nontechnical audience freak you out? No worries! In our three-part presentation, we will explain the fundamentals of communicating with typical users using good and bad examples, giving you a chance to use what you just learned by selecting the best language for specific messages through interactive polling and group discussion and demonstrating how to take what is written and organize it into a functional knowledgebase that customers can use to help themselves.

 

OUTCOMES:
Understand the fundamentals of communicating to nontechnical audiences * Develop language to use (or avoid) when communicating with or writing documentation for nontechnical audiences * Gain insight into organizing and maintaining an online knowledge base for customers and/or current staff

Presenters

  • Patrick Chinn

  • Kelsey Lunsmann

    IT Business Analyst, University of Oregon

Resources & Downloads

Table exercise--wireless upgrade
19 KB, Microsoft Office Document
Uploaded on 02/10/2014
Table exercise--email scenario
78 KB, PDF
Uploaded on 02/10/2014
Presentation outline (in Google Docs)
202 KB, Off-site resource
Uploaded on 02/07/2014
Presentation (via Prezi)
Off-site resource
Uploaded on 02/07/2014
Communications plan templates (MS Word)
79 KB, Microsoft Office Document
Uploaded on 02/07/2014