Service Catalog Best Practices from Higher Ed

The ECAR Service Catalog Group is publishing best practices for creating a service catalog. This is an opportunity for institutions to adopt a common industry practice instead of reinventing the wheel. However, to facilitate the adoption, it is useful to understand the thought process behind the framework. This session will take participants through an exercise that teaches them how the service catalog is logically constructed. It then uses the service catalog as a stepping-stone to lead a broader discussion on how IT can become more service oriented.

OUTCOMES: Explore the service catalog framework recommended by ECAR * Investigate how to develop your own service catalog * Recognize the next steps needed to become service oriented (e.g., service owners)