Online Course | Designing a Collaborative Instructional Technology Support Model

Part 1: March 7, 2018 | 1:00–2:30 p.m. ET
Part 2: March 14, 2018 | 1:00–2:30 p.m. ET
Part 3: March 21, 2018 | 1:00–2:30 p.m. ET

Faculty need a variety of instructional technology support—instructional design, content development, technology, training, and assessment—to name a few. They don't want to go to one place for help, find out they're in the wrong place, and be sent somewhere else—digitally or physically. Staff don't want to provide help in silos or duplicate what other units are doing.

So, how can academic service providers collaborate to offer the right instructional technology support services, in the right place, at the right time, in the right way? In this course, instructional technologists, instructional designers, librarians, and instructional technology staff will learn to use a tool called the Service Center Canvas that does just that.

Learning Objectives:

During this course, participants will:

  • Explore the factors that influence how instructional technology support services are offered in higher education
  • Answer critical questions about how your instructional technology support services should be delivered relative to broader trends and institutional goals
  • Experiment with ways to prototype new services and/or new ways of delivering them
  • Identify potential implementation obstacles and ways to address them

NOTE: Participants will be asked to complete assignments in between the course segments that support the learning objectives stated below and will receive feedback and constructive critique from course facilitators on how to improve and shape their work.

Course Facilitators

Elliot Felix Elliot Felix, Founder and CEO, brightspot strategy

Felix founded and leads brightspot, a strategy consultancy that reimagines places, rethinks services, and redesigns organizations on university campuses so that people are better connected to a purpose, information, and each other. Felix is accomplished strategist, facilitator, and sense-maker who has helped transform over 70 colleges and universities.


Adam Griff Adam Griff, Director, brightspot strategy

Adam Griff is a director at brightspot. He helps universities rethink their space, reinvent their service offerings, and redesign their organization to improve the experiences of their faculty, students, and staff, connecting people and processes to create simple and intuitive answers to complex questions. He has led projects with a wide range of higher education institutions including University of Wisconsin–Madison, University of North Carolina at Chapel Hill, and University of California, Berkeley.