Course Activity and Digital Badge
Each registered participant will develop one activity that employs various concepts and strategies introduced in the course. Participants will be asked to complete assignments between the course segments that support the learning objectives and will receive feedback and constructive critique from the facilitator on how to improve and shape their work. Those registered participants that successfully complete the entire activity will receive an EDUCAUSE digital badge recognizing their accomplishment.
Schedule and Activities
Session 1: Introducing the Service Center Canvas
March 7, 2018, 1:00–2:30 p.m. ET
In the first session, we will introduce the Service Center Canvas, the common issues and opportunities it addresses, and each section of it (e.g, organizational context, service offerings, and next steps). We will use case studies to illustrate how to use the Canvas and how to take it forward into testing and implementation.
During the session, participants will preliminarily complete part of the Canvas, focusing on the "organizational context" (identifying the organizational goals, service goals, and pain points) and the "services" section (identifying what services to coordinate and how they should be delivered). (The remaining third of the Canvas which focuses on implementation will be covered in Session 2.)
Between sessions, participants will complete the remainder of the service section of the Canvas and have at least one conversation with another service provider from another unit with whom they wish to better coordinate and collaborate.
Session 2: Coordinating and Prototyping Services
March 14, 2018, 1:00–2:30 p.m. ET
In the second session, we'll reflect on our preliminary Canvases, as well as on lessons from conversations with other providers and then revise our Canvases and complete the "Next steps" section focused on implementation. To do this, we'll provide an overview of ways to move into implementation by quickly prototyping services.
During the session, participants will revise their Canvas based on reflections and discussions and complete the remaining third of the Canvas, which focuses on implementation. As part of this, participants will develop a plan to prototype a way to test service coordination over the next week (e.g., pop-up, storyboard, mock-up, etc.) to get feedback.
Between sessions, participants will execute their prototyping plan and get feedback on their proposals.
Session 3: Turning the Canvas into Reality
March 21, 2018, 1:00–2:30 p.m. ET
In the third session, we'll reflect on our lessons from prototyping and provide examples and advice on how to turn the ideas on the Canvas into reality, covering topics such as how to make the case, common pitfalls to avoid, how to measure success, and communication best practices.
During the session, participants will revise their "Next steps" section of the Canvas based on the lessons from prototyping and the discussion about next steps.