Enabling Excellence: Delivering Continuous Service Improvement through People, Process, and Technology

Tuesday, March 26, 2024 | 4:00PM–4:45PM ET | Room 554
Session Type: Breakout Session
Delivery Format: Presentation or Panel Session
Imagine a world where higher education IT enables excellence for the university community and is a force multiplier for delivering consistent value in support of university outcomes. Where automation delivers results in 11 seconds, users are empowered through self-service journeys, and practitioners break down silos through Centers of Excellence. Now, stop imagining and step into the future of higher education IT service excellence! In this session, we break free from traditional approaches and delve into a dynamic landscape where continuous service improvement is not just a goal, but a reality. Discover the art of seamlessly integrating people, process, and technology to enhance service delivery beyond imagination. Our journey goes beyond theory—we're bringing our success stories to life! Learn how we've revolutionized staff development, instilled a customer service orientation that goes above and beyond, and adopted cutting-edge technologies to drive innovation. This isn't your typical conference presentation—it's an interactive experience filled with tangible strategies you can implement immediately. Let's elevate the quality of service in higher education IT together, shaping the future of service excellence in our institutions. Don't miss out—join us for a session that promises insights, strategies, and a whole lot of fun!

Presenters

  • Brian Fodrey

    Assistant Vice President, Business Innovation Office, Carnegie Mellon University

  • Brendan Post

    Assistant Vice President, IT Client Services, Carnegie Mellon University

Resources & Downloads

  • Enabling Excellence Delivering Continuous Service Improvement

    Updated on 11/27/2024