Improving the Student Experience Using Web Forms and Automation

Tuesday, March 26, 2024 | 4:00PM–4:45PM ET | Room 551 AB
Session Type: Breakout Session
Delivery Format: Demonstration
Student expectations of higher education have changed. As a result, higher education must update student-facing services to provide the experience students are looking for. In this session, you will see how Southern Connecticut State University took numerous student-facing processes and updated them to give students what they are looking for: the ability to initiate a process without talking to a person, and to automate the process wherever possible for quick resolution.

Presenters

  • Walter Schwarz

    Dir of IT Strategic Initiatives and Special Projects, Southern Connecticut State University

Resources & Downloads

  • Presentation Slides

    Updated on 12/1/2024