Tuesday, March 26 | 4:00PM–4:45PM ET | Room 552 AB
Session Type:
Breakout Session
Delivery Format:
Demonstration
Embark on an enlightening journey with Swarthmore College as we share our experience making ITIL change and problem management not only accessible, but exciting. Developing a successful change and problem management policy and process can be both thrilling and intimidating. Join us to explore the intentional and actionable strategies we implemented to demystify and simplify these crucial IT Service Management (ITSM) processes and our strategies for streamlining our implementation.
Presenters
Mark Davis Jr.
Associate Chief Information Technology Officer, Swarthmore College
Resources & Downloads
ITIL Change and Problem Management Presentation Slides NERCOMP 2024