Streamlining Success: Elevating Software Procurement Process using ServiceNow's ITSM Workflows

Tuesday, March 26, 2024 | 3:00PM–3:45PM ET | Ballroom A-C (Exhibit Hall)
Session Type: Poster Session
Delivery Format: Poster Session
This session will uncover key strategic aspects of West Chester University’s software purchasing process powered by ServiceNow. Our poster will illustrate how WCU employed ServiceNow to digitally transform the software procurement process by developing a standardized framework with a focus on the assessment of privacy and security risks associated with third-party vendors, ensuring a thorough evaluation of their compliance with industry standards and regulatory requirements.

Presenters

  • Terrence Cahill

    Technical Solutions Architect, West Chester University of Pennsylvania

  • Michael Ogoe

    IT Tech, West Chester University of Pennsylvania