Order from Chaos: Implementing a Collaborative Workflow for Phishing Investigation and Response

Wednesday, April 02, 2025 | 11:15AM–12:00PM ET | Room 552 AB
Session Type: Breakout Session
Delivery Format: Presentation/Panel Session
In the flurry of activity kicked up by a campus phishing incident, organizations lacking a defined and trusted response process can struggle. This case study covers the Mount Holyoke College implementation of a collaborative phishing investigation and response workflow that clearly defines agent responsibilities, minimizes the stress and cognitive load of these sensitive incidents, and produces consistent results that facilitate reporting and auditing.

Presenters

  • Zoë Crabtree

    Technical Support and Content Specialist, Mount Holyoke College

  • Aime DeGrenier

    Manager, Technology Support Services, Mount Holyoke College

  • Becca Groveman

    Sr Systems Administrator, Mount Holyoke College

Resources & Downloads

  • Order from Chaos Implementing a collaborative workflow for phishing investigation and response

    Updated on 3/25/2025