Stakeholder Management in a Crisis: Lessons from a Crisis Communicator

Incidents happen. The real test of a cybersecurity program is how those incidents are managed when they do happen. Executing well on technical incident response is important, but if stakeholders start to panic, or try to run the process themselves, even a straightforward incident can balloon into a complex crisis. Preventing this takes solid communication and the ability to constantly nudge people with different motivations and points of view toward a common and reasonable direction. Join this talk to learn a time-tested stakeholder management method taken from hostage negotiation and how to apply it to incident response. OmniSOC Executive Director, cybersecurity incident responder, and volunteer crisis communicator Susan Sons will lead the training.