Improving Your IT Communications through Interdepartmental Collaboration

Wednesday, March 28 | 3:30PM–4:15PM ET | Room 552
Session Type: Breakout Session
Delivery Format: Interactive Presentation
Effectively managing campus communication from IT can be a challenge, and "fake news" spreads quickly. In the event of unexpected downtime, those first minutes are crucial for IT teams to identify the issue, craft a clear message, and get it out to the right people. This session will cover how the IT Communications Team evolved at Emerson College. We'll reveal some of the tools we use for both emergency and planned communications and share lessons learned after three years of evolution, from haggling over the Oxford comma to building a trusted Emerson IT "brand."

Outcomes: Learn how timely communication with a consistent tone and brand builds trust with stakeholders and constituents * Understand the importance of an inclusive, team-based approach to communication * Empower everyone on your team to participate in the process of drafting effective campus communications


  • Carlin Corrigan

    Director of User Services, Emerson College
  • Francis Frain

    Director of Information Security and IT Infrastructure, Emerson College
  • Jenn Stevens

    Director, Instructional Technology Group, Emerson College

Resources & Downloads

  • Nercomp Comm Team Presentation 2018

    4 MB, pptx - Updated on 1/27/2024