Enhancing Client Experience with Process Automation

Tuesday, March 28 | 3:00PM–3:45PM ET | Ballroom A-C (Exhibit Hall)
Session Type: Poster Session
Delivery Format: Poster Session

Client expectations about experience, quality, accuracy, and speed when interacting with IT services and staff continue to go up, but many institutions are facing stable, if not decreasing, staffing levels. This presentation will discuss how client service teams could leverage process management or integration tools to enhance the experiences a client has with IT organizations.


  • Jason Pelletier

    Sr. Director of Client Services and Technology, Bowdoin College

Resources & Downloads

  • EnhancingClientExperiencewithProcessAutomation_Poster

    Updated on 3/28/2023