Improving Tech Support with SAND

Wednesday, March 29 | 8:30AM–8:50AM ET | Room 550
Session Type: Breakout Session
Delivery Format: Presentation or Panel Session

Normally, sand in your tech is a sure-fire way to bring operations to a screeching halt. But in a busy educational environment putting SAND in your support tickets helps ensure the support process is efficient and effective. Using a simple acronym, empower your support staff to write better support notes. This simple trick instantly improves the quality of their documentation and, when needed, the effectiveness of their escalations. The end result is a smoother experience for your end users.


  • Chris Lieby

    Instructional Technology Training Supervisor, Sacred Heart University

Resources & Downloads

  • Presentation slides for Improving Tech Support with SAND

    Updated on 3/23/2023