When Process Trumps Technology: Establishing a Successful Program Management Office

Tuesday, March 28 | 3:00PM–3:45PM ET | Ballroom A-C (Exhibit Hall)
Session Type: Poster Session
Delivery Format: Poster Session

Middlebury College ITS embarked on a journey to start a PMO in early 2019. With 100+ projects to manage per year, we dived straight into a tool evaluation. Soon we realized that we placed too much emphasis on selecting the best technology solution and not enough on the process. In this session, you will learn how we dared to restart during COVID. We developed a process framework, got organizational buy-in, built transparency, and leveraged Power BI Dashboards to improve communication.


  • Melissa Floyd

    Associate CIO, User Success and Experience, Worcester Polytechnic Institute
  • Vijay Menta

    CIO, Worcester Polytechnic Institute