Thursday, May 19 | 1:00PM–2:00PM ET | Online

Webinar | Elevating IT’s Role through Proactive Transformation

This webinar is a part of the EDUCAUSE Industry & Campus Solutions series.

Using the principles of design thinking, Neal Dyer, CTO of Southeastern University, led his institution through a digital transformation of campus operations by incorporating modern technology and elevating IT’s role from support to strategic leader. By proactively collaborating with different departments to redesign business processes and create a connected campus, Dyer has reduced the institution’s technical debt, increased productivity, improved data hygiene, and eliminated departmental and data silos. The positive buzz around the transformation’s outcomes regarding improved end-user and student experiences has led to more innovation across campus and pushed IT’s role into a strategic leadership position.


  • Discover the benefits of elevating IT’s role from support to strategic leader
  • Learn how to apply design thinking to optimize processes across campus
  • Find out how a student-centric IT approach can better serve students and improve retention
  • Uncover examples of transformation success, including critical steps such as discovering and documenting the process, eliminating roadblocks, and redefining the process using metrics


  • Neal Dyer

    Chief Technology Officer, Southeastern University
  • Jeff Elliott

    Director of Product Management, Jenzabar Inc

Resources & Downloads

  • Slides

    2 MB, pdf - Updated on 1/21/2024
  • Transcript

    189 KB, pdf - Updated on 1/21/2024
  • Recording

    Updated on 1/21/2024


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