Webinar | Elevating IT’s Role through Proactive Transformation

This webinar is a part of the EDUCAUSE Industry & Campus Solutions series.

Using the principles of design thinking, Neal Dyer, CTO of Southeastern University, led his institution through a digital transformation of campus operations by incorporating modern technology and elevating IT’s role from support to strategic leader. By proactively collaborating with different departments to redesign business processes and create a connected campus, Dyer has reduced the institution’s technical debt, increased productivity, improved data hygiene, and eliminated departmental and data silos. The positive buzz around the transformation’s outcomes regarding improved end-user and student experiences has led to more innovation across campus and pushed IT’s role into a strategic leadership position.

Outcomes

• Discover the benefits of elevating IT’s role from support to strategic leader
• Learn how to apply design thinking to optimize processes across campus
• Find out how a student-centric IT approach can better serve students and improve retention
• Uncover examples of transformation success, including critical steps such as discovering and documenting the process, eliminating roadblocks, and redefining the process using metrics