Wednesday, November 15 | 12:00PM–1:00PM ET | Online

Webinar | Embracing Cloud Telephony for Academics and Administration: The Journey of UC Santa Barbara’s Next-Gen Communication Stack

This webinar is a part of the EDUCAUSE Industry Insights series.

Hybrid and remote work and learning are rapidly becoming the norm as universities globally reimagine their communication frameworks to support student success. Join us in this exclusive webinar as we explore UCSB's transition to cloud telephony, seamlessly integrating it with support for better collaboration and impactful student services. Meet Technical Services Manager Derek Stokes, who will shed light on the complexities of rigorous vendor selections, feature requirement decisions, and challenges to address mandatory government regulations that include Kari's Law and Ray Baum's Act for emergency communication.


  • Understand the opportunity to move to cloud telephony.
  • Acknowledge the challenges of replacing outdated communication systems.
  • Learn about internal training requirements.
  • Hear about the outcomes at UC Santa Barbara.

Additional Resources

Zoom Phone


  • Sean Gaines

    Solutions Engineer, Zoom
  • Derek Stokes

    Technical Services Manager, University of California, Santa Barbara
  • Johann Zimmern

    Global Education Strategy Lead, Zoom

Resources & Downloads

  • Recording

    Updated on 1/22/2024

Inclusion and Accessibility

EDUCAUSE strives to hold meetings, conferences, and other professional events where all attendees feel welcome and barriers of any type do not exclude people from attending or participating. EDUCAUSE recognizes that long-term and lasting progress on this front will require time, sustained effort, and the cumulative impact of incremental and individual actions.

EDUCAUSE automatically provides real-time AI captioning and downloadable transcripts for all online events. Many online events utilize breakout rooms to enable small group interaction and learning and AI captioning is not available in breakout rooms at this time. To request an accommodation and/or services, please send an email to [email protected] or call (303) 449-4430 for assistance.