Webinar | The Expectations of a Modern Learner

This webinar is a part of the EDUCAUSE Industry Insights series.

As student and technology experiences are intertwined forever, colleges and universities need to think quickly and act intentionally to serve a learner with evolved expectations. Therefore, digital transformation is imperative. This webinar will dive into how we can think about extending our expectations for service from our personal lives to our professional lives. This includes a conversation about artificial intelligence and our personal and professional adoption curves. Ultimately, students expect higher education to look and feel like other services they engage with. How can we get the industry moving in this direction? We'll also explore enrollment and marketing tactics to engage the modern learner.

Learning Outcomes:

• Analyze how student expectations of technology and service are evolving in higher education.
• Explain the importance of digital transformation in meeting modern learner needs.
• Discuss the role of artificial intelligence in both personal and professional adoption contexts.
• Evaluate how higher education can mirror service experiences from other industries to meet student expectations.