Webinar | Transforming Incident Management: How to Drive Efficiency, Reduce Downtime, and Improve Student Experience with PagerDuty

This webinar is a part of the EDUCAUSE Industry Insights series.

In today's fast-paced digital landscape, incidents can happen at any moment, causing downtime, lost revenue, and damage to your brand reputation. Traditional incident management approaches often lead to prolonged resolution times, inefficient communication, and a lack of visibility into incident impact.

Join us for this webinar to learn how PagerDuty's Incident Management Transformation can help you revolutionize your incident response strategy. Our experts will share best practices and real-world examples of how to automate incident detection and response to reduce mean time to detect (MTTD) and mean time to resolve (MTTR); streamline communication and collaboration across teams to improve incident resolution efficiency; gain real-time visibility into incident impact and student experience to inform data-driven decisions; and implement a culture of continuous learning and improvement to reduce incident recurrence.

Learning Outcomes:

• Understand the benefits of a modern incident management approach.
• Discover how to measure and optimize incident response performance.
• Hear from experts and customers who have successfully transformed their incident management practices.

Additional Resources

• IDC Report: Enhance Student Experiences and Build Institutional Resiliency with Incident Management and AIOps in Higher Education