Webinar | Ask the Expert: Evolving the IT Operating Model in Higher Education

A Collaboration with Gartner | 2026 EDUCAUSE Mission Partner

The IT operating model needs to evolve to meet such competing demands as optimizing cost, enhancing the student experience, modernizing legacy infrastructure, and the impact of AI. This session will examine the key patterns of IT operating models in higher education. We will discuss the components institutions are focusing on and how to achieve better alignment with institutional outcomes. Utilizing both presentation time and a moderated Q&A, the session will introduce practical frameworks for evolving the IT operating model in higher education.

Learning Outcomes:

• Identify and prioritize the components of the IT operating model that must evolve.
• Evaluate IT operating model journeys to transition to a key institutional partner.
• Communicate the benefits of evolving the IT operating model.