Accelerate Your Digital Transformation using Enterprise Service Management

Friday, November 02 | 8:00AM–8:45AM MT | Meeting Room 603
Session Type: Breakout Session
Delivery Format: Interactive Presentation
Little did we know that our ITSM journey would not just transform IT, but would lead us into a digital transformation based on service management. Today, 10 business units use ESM to transform their operations. See how IT leveraged enterprise service management as the fuel for Lone Star’s digital transformation.

Outcomes: How to transform IT into a service leader * How to build a pathway for enterprise service management * How to becoming a digital leader