Beyond Technology: Creating the Next-Generation Student Experience

Thursday, November 01 | 2:30PM–3:15PM MT | Mile High Ballroom 1E/F, Ballroom Level
Session Type: Breakout Session
Delivery Format: Interactive Presentation
When we identified the need to replace our antiquated student information system at Johns Hopkins University, we seized the opportunity to reenvision the entirety of our interaction with students. The Student Services Excellence Initiative—an experience-led, digital and real-world transformation project—was born.

Outcomes: Identify transformative student-focused opportunities across the technology, policy, and process ecosystem * Engage stakeholders (students, faculty, and staff) to design for the future and build momentum for change * Create achievable action plans that "desilo" the organization to maximize buy-in and impact


  • Jim Aumiller

    Executive Director of SSEI, The Johns Hopkins University
  • Tom Black

    Assistant Vice Provost & University Registrar, The Johns Hopkins University
  • Mark Chisamore

    Sr. Program Manager, The Johns Hopkins University
  • Pete Fritz

    Principal, Deloitte
  • Buck Sleeper

    Senior Designer, EPAM Continuum

Resources & Downloads

  • Beyond Technology Creating the Next Generation Student Experience

    Updated on 11/26/2019
  • SSEI Experience Design Manual

    Updated on 11/26/2019